Driven by People - Powered by AI.
Driven by
People -
Powered by AI.
For the last two decades, Afiniti has transformed customer engagement in the contact center through advanced AI-driven technology.
AI That Optimizes for Better Outcomes
Afiniti revolutionizes contact centers by integrating outcome-driven AI throughout every stage of the customer journey. Our technology boosts revenue and enhances customer experience while reducing service costs through smart, data-driven decision making at every touchpoint.
Trusted by Industry Leaders
We optimize interactions across the customer journey for some of the largest enterprises in the world.
Trusted by Industry Leaders
We optimize interactions across the customer journey for some of the largest enterprises in the world.
Trusted by Industry Leaders
We optimize interactions across the customer journey for some of the largest enterprises in the world.
Our Clients Say It Best
[W]ith your support, we have been generating more happy customers and we have generated more revenue.”
[With] 80% of our calls with Afiniti ON, 20% OFF, we are having a big impact on the customer experience and the ability to generate revenue.”
The opportunity for us is clear: Afiniti improves our customer service and provides therefore a key competitive advantage for TIM.”
Proven Impact
Afiniti’s AI technology improves critical business metrics like revenue, margin, and customer lifetime value across key industries.
Responsible AI by Design
We continuously subject our AI to rigorous controls and governance. All our products are designed responsibly from the ground up in accordance with our six responsible AI principles:
ACCOUNTABILITY
EXPLAINABILITY
TRANSPARENCY
FAIRNESS
DATA PROTECTION
COMPLIANCE
